Is Ashion in-network with my insurance provider?

Ashion accepts all commercial, private insurance for payment on services rendered, regardless of network status. We will file a claim on the patient’s behalf and any subsequent appeals.


Ashion accepts Medicare, Medicaid, TriCare, and other government funded insurance. We will file a claim on the patient’s behalf and any subsequent appeals.

What if I am out of network and coverage is denied?

If you are out of network and insurance denies the claim, we will work with you on direct payment.  We offer a patient assistance program if you are unable to pay your bill.

Will I receive an invoice from Ashion for services?

If your insurance company determines that you have a patient financial responsibility portion after the claim has been processed, you will receive an invoice for the patient responsibility amount. If you cannot afford your portion, Ashion will ask that you complete our GEM Patient Assistance (GPA) Request Form as a financial means test to further reduce or alleviate your responsibility.

Please contact customer service to obtain the GPA Patient Assistance form at 844-539-3309.

What if I cannot afford my portion of the financial responsibility?

The opportunity to receive premier personalized medicine should not be inhibited by monetary concerns; you deserve the right drug at the right time.

At Ashion Analytics, we understand that the financial responsibilities of cancer care can be overwhelming and unexpected. We designed the GPA program with all patients in mind, to assist in alleviating the financial burden for patients who are receiving the GEM ExTra test. You can request this assistance by contacting customer service at 844-539-3309.

What if Next Generation Sequencing (NGS) is a non-covered benefit under my insurance policy?

If NGS testing is a non-covered benefit, we have a patient assistance program to help you with payment. If additional assistance is needed, you can download, complete, and return our GEM Patient Assistance Request Form to learn if you qualify for assistance.


What if I am uninsured?

If you are uninsured, we will work with you and your physician’s office to take the necessary steps needed to obtain testing.

What if I receive payment directly from the insurance company for testing?

If you receive payment for the GEM ExTra test directly from the insurance provider, please endorse the back of the check to —Ashion Analytics, LLC— and forward the check directly to Ashion at the following address:

Attn: Finance
Ashion Analytics, LLC
445 N 5th St, Suite 100
Phoenix, AZ 85004

Who can I contact if I have questions?

Please contact Ashion Customer Service directly at 844-539-3309.